Looks like it took hours instead of minutes but both hubs are 301 error free with up to date download. Thx!
Need any help?
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Hello, I need help setting up my d-box g5 haptic bridge/system.
All the wired connections are correct.
*Overview Unrecognized Motion Platform.
*Connections
-Motion Player: D-Box Haptic bridge (00001141), Type: Haptic Bridge
-Platform Index: 0
-Platform Undefined
-Interface Index: 0, Type: Haptic Bridge, Serial 00001141
-Undefined Configuration Fault
*Details
Motion Player
-Overall State Fault
Platform
-Overall State Fault
Interfaces
-Overall State Fault
-Undefined Configuration Fault ON
Please help.
-Mark
Hello Mark,
Thank you for reaching out to us for assistance with setting up your D-Box G5 Haptic Bridge/System. I understand that you’re currently facing some issues, and I’m here to help.
Based on the information you’ve provided, it appears that the platform needs to be configured using the System Configurator. To guide you through this process, please refer to the D-Box G5 User Guide, specifically pages 29 and 30. You can access the user guide by clicking on the following link: D-Box G5 User Guide.
For further assistance, it’s important to note that your first line of support for D-Box products is your reseller or distributor. They are well-equipped to provide immediate help with any setup or configuration issues. However, if you require additional support, you can always reach out to our support team directly at support@D-Box.com. Providing pictures and screenshots of your setup can greatly assist us in diagnosing and resolving any issues you might encounter.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Hi! Does anyone hv issues when they pause a movie? My seats will continue to vibrate even when i pause a movie 
Hi Alex, please refer to this article: D-BOX Coded Video Mode (Computer & HaptiSync App). Thank you! 
I was wondering if anyone else is having this issue using an HEMC:
Every time I start watching a movie, my D-Box is extremely weak, nearly off.
I have found a work around but would like a permanent fix.
General Info:
Product Information:
Vendor: D-Box
Name: HEMC
Product Versions
Application: 3.0
Engine: 6.2.2.20651
Haptisync Engine:
D-Box Coded Video
D-Box Coded Video Configuration:
IN: Audio Line-in
Automatic Input Level Control = ON
Work Around:
I need to change the Haptisync Engine from D-Box Coded Video to Adaptive Audio and then adjust the Adaptive Audio Configuration Audio Source level from 0dB to 20dB or 20dB to 0dB, then go back to the D-Box Coded Video Haptisync Engine.
Hopefully someone has found a solution.
I have turned off and then back on the HEMC as well.
Thank you in advance,
Tony
Hello Anthony,
Thank you for your report. Can you provide your HEMC’s serial number? When did this issue start?
Your support case was also received, we will reach out to you directly with updates.
Can you provide your HEMC’s serial number?
Serial: 198-02-10907
“When did this issue start?”
Approximately 2-4 weeks ago.
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Is there a new TCP/IP REMOTE CONTROL COMMUNICATION PROTOCOL document for the HEMC for Application: 3.0 & Engine: 6.2.2.20651?
In the meantime, if there is a command code to switch Haptisync Engine to Adaptive Audio?
Example:
COMMAND: WMUTE
FUNCTION: Activates or deactivates the mute function of the targeted platform.
USAGE : < STX >#WMUTE< RS >< Parameter >< ETX >
PARAMETERS:
• 0 : Mute is deactivated
• 1 : Mute is activated
NORMAL RESPONSE: < ETX >
Still looking for TCP/IP command to switch Haptisync Engine to Adaptive Audio and back to video?
Any chance to help there?
Hello Anthony,
The version available on our website is the latest, and to change the experience modes, both commands (REXPM and WEXPM) are included in the document.
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Awesome. This allows me to work around the issue for now.